Working with DW Spectrum > Contacting Support > Sending Anonymous Usage and Crash Statistics

DW Spectrum helps developers and support enhance the product by sending the following information anonymously:

•Events rules, with details on all settings

•Cameras with details like vendor, model, firmware, max fps, PTZ capabilities and so on

•Information about saved layouts and the cameras they contain

•License information (key, license type, camera count, expiration)

•Media server software information:

Version

Failover with max cameras

Status

SystemID

User access rights

•Features usage:

Button clicks for each camera widget button

Button clicks for each timeline button (sync, calendar, play/pause, etc)

Count of dialogs opened (per dialog) and opened tabs count

Preview search time and count

Percentage of time when the window is in fullscreen mode

Motion search time and count

Percentage of time when the window is active

•Total session time

•Internet network usage

•Client hardware information:

"openGLRenderer" (ex. GeForce GT 730/PCIe/SSE2)

"OpenGL vendor" (ex. NVIDIA Corporation)

"OpenGL version" (ex. 4.4.0 NVIDIA 331.113)

Statistics reports are sent once a month. This feature is enabled by default. To disable it:

1.Open System Administration and go to the General tab.

2.Clear the Send anonymous usage and crash statistics to software developers checkbox and click OK.