DW Spectrum User Manual

The following logs must be provided as part of a support ticket:

•System Logs

•Server Logs

•Client Logs

Note: Client logs are disabled by default. To enable them, you will need to change a config file parameter. Please contact support for assistance with this process.

You can use Local Settings > Advanced > Browse Logs to open the directory where log files are saved.

To Obtain System Logs

1.Open Main Menu > System Administration > General > Event Log.

2.If desired, filter by event or camera.

3.Select the <Write To Log> action.

4.Open the context menu and choose Select All.

5.Open the context menu and choose Export Selection to File.

6.Enter a file name and choose the file type:

•.html

•.csv

7.Save the file. If desired, attach the file to a support ticket.

To Obtain Server Logs

1.Right-click on the desired server in Resource Tree and choose Server Logs from the context menu. The log will open in a web browser.

2.Copy all text (Ctrl+A) and paste it into a new text file.

3.Repeat this for all servers (if necessary).

4.Save the file and attach to the support ticket.

To Obtain Client Logs

Windows

•C:\Users\<Local User>\AppData\Local\Digital Watchdog\Digital Watchdog DW Spectrum Client\log\

Linux

•/home/<Local User>/.local/share/Digital Watchdog/Digital Watchdog DW Spectrum Client/log

Mac OS X

•/Users/<Local User>/Library/Application Support/Digital Watchdog/Digital Watchdog DW Spectrum Client/log/