The following logs must be provided as part of a support ticket:
Note: Client logs are disabled by default. To enable them, you will need to change a config file parameter. Please contact support for assistance with this process.
You can use Local Settings > Advanced > Browse Logs to open the directory where log files are saved.
To Obtain System Logs
1.Open Main Menu > System Administration > General > Event Log.
2.If desired, filter by event or camera.
3.Select the <Write To Log> action.
4.Open the context menu and choose Select All.
5.Open the context menu and choose Export Selection to File.
6.Enter a file name and choose the file type:
7.Save the file. If desired, attach the file to a support ticket.
To Obtain Server Logs
1.Right-click on the desired server in Resource Tree and choose Server Logs from the context menu. The log will open in a web browser.
2.Copy all text (Ctrl+A) and paste it into a new text file.
3.Repeat this for all servers (if necessary).
4.Save the file and attach to the support ticket.
To Obtain Client Logs
•C:\Users\<Local User>\AppData\Local\Digital Watchdog\Digital Watchdog DW Spectrum Client\log\
•/home/<Local User>/.local/share/Digital Watchdog/Digital Watchdog DW Spectrum Client/log
Mac OS X
•/Users/<Local User>/Library/Application Support/Digital Watchdog/Digital Watchdog DW Spectrum Client/log/