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DW Spectrum User Manual

Navigation: Working with DW Spectrum > Contacting Support

Sending Anonymous Usage and Crash Statistics

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DW Spectrum helps developers and support enhance the product by sending the following information anonymously:

Events rules with details on all settings.

Cameras with details like vendor, model, firmware, max fps, PTZ capabilities and so on.

Information about saved layouts and the cameras they contain.

License information key, license type, camera count, expiration, etc.

Media server software information:

oVersion

oFailover with max cameras

oStatus

oSystemID

oUser access rights

Features usage:

oButton clicks for each camera widget button.

oButton clicks for each timeline button (sync, calendar, play/pause, etc).

oCount of dialogs opened (per dialog) and opened tabs count.

oPreview search time and count .

oPercentage of time when the window is in fullscreen mode .

oMotion search time and count .

oPercentage of time when the window is active.

Total session time.

Internet network usage.

Client hardware information:

o"openGLRenderer" (ex. GeForce GT 730/PCIe/SSE2)

o"OpenGL vendor" (ex. NVIDIA Corporation)

o"OpenGL version" (ex. 4.4.0 NVIDIA 331.113)

Statistics reports are sent once a month. This feature is enabled by default.

To Disable Statistics Reports

1.Open System Administration and go to the General tab.

2.Clear the Send anonymous usage and crash statistics to software developers checkbox and click OK.