DW Spectrum User Manual

The information in this topic is only applicable to the Enterprise Edition of DW Spectrum.

Key Concepts:

•Channel Partners define the type and quantity of Services that are available to their Organizations using a dedicated application.

•An Organization Administrator must grant their Channel Partner one of three access levels:

oOrganization Administrator access will grant the Channel Partner complete authority over Sites, encompassing all the permissions held by a Site Administrator.

oSystem Health Viewers have limited access, enabling them to monitor system health and manage service subscriptions. However, they are restricted from accessing Site resources, devices, archives, bookmarks, user data, logs, notifications, and Site settings.

oService Subscription Managers can only manage the Service Subscriptions available to Sites. They do not have access to System Health information or any Site resources.

•Channel Partner users with access to a Site are not visible in the Site user management dialogs, unless they have Site-level permission set.

•The Audit Trail of User Actions will capture the actions taken by a Channel Partners.

Setting Channel Partner access to an Organization:

1.Sign into the Cloud Portal as an Organization Administrator.

2.Depending on your Cloud access rights, it may be necessary to activate the Organizations tab to display the available Organizations.

3.Choose the Organization where Channel Partner access will be set by clicking on the Organization tile.

4.Select the Settings tab within the banner menu under Organization name.

5.Use the Channel Partner Access pull-down menu to select the access Channel Partners will have to the Organization.

6.Confirm the Channel Partner Access change by clicking on the Save button.

NOTE: A warning message will appear when a pending Channel Partner Access change will reduce your access. Once your access is lowered, only an Organization Administrator will be able to elevate it again.