DW Spectrum Enterprise is a subscription-based Software as a Service (SaaS) designed for intelligent video and data management. It includes all features available in DW Spectrum Professional, with exclusive capabilities that enable organizations to be unified at the cloud level and help administrators gain full control and visibility of all their DW Spectrum systems. DW Spectrum Enterprise is the foundation of fast, easy-to-use, proactive video security solutions.

DW Spectrum Professional is the core system component for a site. It includes the local Server and Client instances for the End User’s DW Spectrum System. Any DW Spectrum deployment that has not been added to a Channel Partner’s Organization can be considered as a “DW Spectrum Professional” level system.

DW Spectrum Enterprise is built on the foundation of DW Spectrum Professional and includes all the features available in Gen 6. DW Spectrum Enterprise takes your system to the next level with infinite scalability and unified, cloud-centralized management. In addition, DW Spectrum Enterprise brings DW Maps, DW Connect managed service provider tool, and add-on capabilities such as DW Cumulus.

• DW Maps – an intelligent Geographic Information System (GIS) mapping tool that enhances any DW Spectrum deployment with advanced geolocation data visualization. DW Maps allows users to visualize their systems globally and experience spatial analysis to make informed decisions about their security options. It transforms users’ ability to monitor and manage IP devices through a simple, unified interface.
  
  * Free lifetime access for early adopters.


• DW Connect – a powerful, comprehensive subscription management portal for Managed Service Providers (MSPs) to oversee their Channel Partners and Organizations, manage subscriptions, ensure appropriate billing and enhance control over their profits. Management of sub-partners, organizations (End Users), licenses, and user access is made available from a single, interactive dashboard.


• DW Cumulus – a hybrid storage solution for Digital Watchdog edge products (MEGApix CloudCam) and on-site DW Blackjack Ai Servers. Powered by Seagate Lyve, this solution opens local storage and allows for true scalability from terabytes to petabytes. DW Cumulus is a good option for organizations that are seeking to embrace the benefits of a secure cloud storage solution, while still retaining on-site, local storage for fully maintained and easy-to-use storage redundancy.

Yes, you can. DW Spectrum Enterprise does not a required upgrade. The DW Spectrum Client user interface options will still be usable for your individual system viewing and management, in addition to the expansion of DW Spectrum Enterprise options. If you are using DW Spectrum Gen 6.0 or newer, you can continue to use the same hardware as your “Pro” system. FQDN options to connect, like DW Cloud, will still be available for remote connection.

Be aware that upgrading to DW Spectrum Enterprise will automatically convert your Professional recording licenses into “credits” when you choose to switch to the DW Spectrum Enterprise subscription.

Yes, if you want to convert your DW Spectrum Professional recording licenses for a DW Spectrum Enterprise subscription, contact your DW Sales Representative.

Be aware that active DW Spectrum Professional Licenses will be converted to 24-month subscription credits when a site is added to a DW Spectrum Enterprise Organization. The change cannot be reversed.

Any DW Spectrum Professional license included free with server purchases, gained through double-down promotion or purchased separately, can be converted into a single device 24-month Enterprise subscription.

Unfortunately, conversion to DW Spectrum Enterprise involves converting ALL existing DW Spectrum Pro licenses. For example, suppose you are a Channel Partner and have multiple DW Spectrum Professional sites deployed in different locations for different end users and want to keep select sites offline/private on a closed network. In that case, it is optional to add all your end-user sites to the Organization.

If you want to learn more about DW Spectrum Enterprise, you can book a demo.

Enterprise subscriptions are sold by the number of devices (1, 4, 8, 16, 24 or 48 devices) and the period of time (1 or 3 years). Once the subscription is purchased, your Managed Service Provider (MSP) will open a DW Connect account for you, where you can activate a subscription and add it to your devices.

Yes, whether converting DW Spectrum Professional licenses or purchasing new Enterprise subscriptions, it is recommended that you get a subscription for each of the devices in your organization.

New in DW Spectrum 6.0, the contact information under the "About" option is configurable. MSPs can enter their information there, so customers can easily find the contact information from the DW Spectrum client's top navigation bar.

Adding, removing, or updating subscriptions is easy and instant. Contact your Managed Service Provider (MSP) to convert your licenses to Enterprise subscriptions, update existing subscriptions or add new services. If you already have active subscriptions and wish to purchase additional subscriptions, the existing and new subscriptions will be adjusted to have a unified expiration date. This process is known as co-term.

Co-term, or co-termination, refers to adjusting the subscription term by combining existing and new subscriptions with one expiration date, regardless of the purchase date.
This also means that if an account has multiple subscriptions taken out at different times, they are bundled together to share the same renewal or co-term renewal date instead of all subscriptions being due for renewal at various times.

Co-term simplifies the subscription renewal process and billing cycle and makes it more efficient. Co-terming reduces the risk of subscriptions expiring unknowingly, which can impact daily operations and prevent you from accessing your data. Co-terming converts all subscriptions into a single contract, saving administrative resources, time and effort.

Regardless of how many subscriptions were applied or when they were applied, the subscription expiration date for all subscriptions will be the same. This is accomplished by averaging all active subscriptions and dividing by the organization's device count.

The co-termination date is a weighted average of the licenses purchased and claimed by your organization.

Example A (multiple subscriptions purchased on the same date):
An organization had two separate Enterprise subscriptions, one for 2x single device subscriptions spanning one year (12 months) and another for 1x single device subscriptions spanning five years (60 months). The co-termination value would be calculated as ((60*1)+(12*2))/3= 28 months total for all three subscriptions. So, assuming all three licenses were applied on the same day, the organization would have a co-term date of 28 months from the start date of the licenses.

The co-termination date of the subscriptions depends on the current device count. Subscription activation keys can be modified based on duration and the number of devices. Adding devices would shorten the co-termination date.

No. Subscriptions are fully transferrable between devices and are locked in only by expiration.

DW sells 1 and 3-year subscriptions. When you add a subscription to an organization with an existing subscription, the co-term date is recalculated to a single termination date for all your subscriptions.

Days. Once the exact expiration time is computed, the subscription expires on the nearest day and is enforced at midnight local time.

Subscriptions are considered active and consume time from when they were activated in DW Connect, not when they were purchased.

Subscriptions sold based on a specific add-on, such as DW Cumulus or METApix, are required and sold separately. While the add-ons are sold independently, their expiration date is linked to the Enterprise subscription expiration. If an Enterprise subscription is expired and not renewed, all related add-ons will no longer be available.

It is recommended that subscriptions be renewed automatically. This can be established through your DW Connect MSP tool. Users can set up reminders and process payment updates or changes. A subscription will go into a "suspended" grace period if not renewed. Recording is still enabled during this time, and all systems are accessible over the local network for local users. There is no access to systems via DW Cloud.

A subscription can be changed back to "Active" by purchasing new subscriptions. Renewing expired subscriptions is not possible at this time. Should organizations choose not to renew their subscription services, all Enterprise subscriptions will be changed to "Shut Down." In this case, recording is stopped, and the systems are accessible only over the local network, without access to other systems over DW Cloud.

Users can downgrade to the DW Spectrum Professional services by purchasing new recording licenses per device.

• Organization – defined as the overall grouping of sites registered within DW Spectrum Enterprise. Each Organization is managed by the Channel Partner, who oversees and monitors multiple sites/deployments of individual DW Spectrum Systems.
• Channel Partner (CP) – defined as the top of an Organization. For example, an alarm company that has multiple customers (End Users) would be the “Channel Partner”.
• Managed Service Provider (MSP) – this is an optional level that Channel Partners can become to manage their own subscription-based service for their End Users. MSPs are essentially Channel Partners who provide their own subscription services through DW Spectrum Enterprise.
• End User – defined as the local and cloud user(s) of a DW Spectrum System.

• You can purchase and apply differing levels of subscription. For example, to equate to a five-year subscription, one would purchase two 1-year subscriptions and one 3-year subscription.
• (1-year sub x 2 keys) + (3-year sub x 1 key) = 5-year subscription